Effective Date: 30 September 2026
Please read these Terms and Conditions together with our Return and Refund Policy, Shipping Policy, Privacy Policy, and any product-specific terms shown on the relevant product page.
1. About MooMoo Toys
MooMoo Toys Retailing OPC (“MooMoo Toys,” “we,” “us,” or “our”) operates an online retail business offering toys, collectibles, figures, books, hobby products, trading cards, and related merchandise.
Business Name: MooMoo Toys Retailing OPC
Business Address: 106 Berkeley Suites South Boulevard, South Forbes Golf City, Barangay Inchican, 4118 Silang, Cavite, Philippines
Email: admin@moomootoys.com
Mobile: +63 9494803855
Our business address is not a walk-in retail or pickup location unless pickup has been specifically arranged or announced.
2. Product Information and Condition
We endeavor to describe products accurately and provide clear information regarding condition, manufacturer, version, release, accessories, and other material details.
Products may include:
-
sealed or brand-new merchandise;
-
opened or pre-owned merchandise;
-
collectible figures and statues;
-
books and other printed materials;
-
trading cards and hobby goods; and
-
other collectible merchandise.
For pre-owned or opened items, the photographs and condition notes form part of the product description. Normal shelf wear, aging, packaging wear, or other disclosed imperfections are not considered undisclosed defects.
Minor manufacturer or factory variations that do not materially affect the product’s intended use or collectible character are not necessarily defects.
Colors and appearance may vary slightly because of photography, lighting, screens, or manufacturing variation.
3. Prices
Prices are stated in Philippine pesos unless otherwise indicated.
MooMoo Toys may change a product’s listed price before an order is accepted. Once an order has been validly accepted at a stated price, later catalog price changes will not change the agreed price for that order.
Preorder discounts, promotional prices, and regular prices may differ depending on product availability and the applicable selling stage.
Obvious pricing, typographical, or system errors may be corrected. If an error materially affects an order, we will contact the customer before fulfillment and provide an appropriate option, including cancellation and refund where required.
4. Payment
Available payment methods are those shown at checkout or otherwise expressly provided by MooMoo Toys.
An order is considered fully paid only when the required amount has actually been received and confirmed.
For manual payments, customers may be required to submit payment details and proof through the Manual Payment & Special Shipping page.
Submitting a screenshot, receipt, reference number, or other proof of payment does not by itself constitute payment verification or confirmation. The order remains unpaid until MooMoo Toys verifies receipt of the funds.
Customers must not submit passwords, one-time PINs, card security codes, online-banking credentials, or other sensitive authentication information.
Third-party payment providers may impose their own processing rules, verification requirements, and terms.
5. Preorders
A preorder is an order or reservation for merchandise that is not yet available as ordinary on-hand stock.
Preorders are subject to:
-
supplier availability and allocation;
-
manufacturer production schedules;
-
release-date changes;
-
importation and logistics delays;
-
product cancellation or modification;
-
force majeure and circumstances outside our reasonable control; and
-
any product-specific conditions disclosed on the listing.
A preorder listing may close before its stated deadline if available reservation capacity or supplier allocation is exhausted.
Estimated Arrival and Release Dates
Manufacturer release dates, supplier estimates, and estimated arrival periods are estimates only.
Delays do not automatically constitute cancellation of the preorder.
MooMoo Toys will fulfill confirmed preorders once the product has been received, the customer’s allocation is available, and the required payment has been completed.
6. Preorder Downpayments
Where a preorder allows a downpayment, the required downpayment and remaining balance will be displayed on the product page, checkout, or order details.
A preorder downpayment is generally non-refundable for customer-initiated cancellation, change of mind, or failure to complete the purchase, except where otherwise expressly stated or required by applicable law.
A preorder downpayment will be refunded or otherwise appropriately remedied when:
-
MooMoo Toys cannot fulfill the customer’s confirmed allocation;
-
the manufacturer or supplier permanently cancels the product or MooMoo Toys’ allocation;
-
MooMoo Toys cancels the customer’s order without fault on the part of the customer; or
-
applicable law requires a refund or another remedy.
A manufacturer delay, revised release schedule, supplier delay, or later arrival date does not by itself entitle the customer to cancel a preorder and demand return of a non-refundable downpayment.
7. Supplier Allocation and Shortages
Preorders remain subject to final supplier allocation.
If the supplier provides fewer units than the number of valid confirmed customer preorders, available units will be allocated in chronological order based on the Shopify order-creation timestamp.
The earliest valid confirmed preorder receives priority.
A preorder is considered confirmed for allocation purposes only after any required downpayment or required payment has been successfully received or otherwise validly confirmed.
Allocation will continue in chronological order until available supplier units are exhausted.
If additional supplier allocation later becomes available, priority will continue from the earliest valid confirmed preorder that remains unfulfilled.
A later confirmed preorder that cannot be fulfilled because of supplier shortage or allocation reduction will be cancelled or otherwise resolved with the applicable refund or remedy.
8. Customer Cancellation
For ordinary on-hand merchandise, customers should contact MooMoo Toys as soon as possible if they wish to request cancellation.
Cancellation cannot be guaranteed once an order has entered packing, fulfillment, or dispatch.
Preorder cancellations are governed by the preorder and downpayment provisions above.
Nothing in this section limits any mandatory consumer right or remedy under applicable Philippine law.
9. Order Fulfillment and Dispatch Schedule
MooMoo Toys uses a scheduled fulfillment model.
On-hand orders are generally dispatched during approximately two fulfillment runs each month and normally within 7–14 calendar days after full payment.
For preorders, fulfillment begins after:
-
the product has physically arrived and the customer’s allocation is confirmed; and
-
the order has been fully paid.
Courier transit time begins only after the parcel has been handed to the courier and is separate from our fulfillment period.
Same-day or immediate dispatch is not guaranteed unless expressly offered for a particular order.
10. Shipping
Shipping is governed by our Shipping Policy.
Standard local or international shipping rates may be calculated at checkout depending on product eligibility, package classification, destination, and available courier service.
Large, heavy, oversized, multi-carton, or otherwise special-handling products may require a separate shipping arrangement or manual quotation.
Where a product requires special or oversized shipping, any amount shown at ordinary checkout should not be assumed to include a separately stated manual freight charge.
To the extent permitted by applicable law and subject to mandatory consumer protections, ownership of goods is intended to transfer to the customer upon handover of the parcel to the designated courier.
This provision does not waive or restrict any right or remedy available under applicable Philippine law for loss, damage, defect, non-conformity, incorrect fulfillment, or any matter for which MooMoo Toys remains legally responsible.
11. Incorrect Address or Delivery Information
Customers are responsible for providing complete and accurate delivery information.
If a shipment is delayed, returned, redirected, or subjected to additional charges because the customer supplied an incorrect or incomplete address or contact information, the customer may be responsible for reasonable additional shipping or re-delivery costs.
This does not apply where the delivery error was caused by MooMoo Toys or another party for whose actions we are legally responsible.
12. Returns, Refunds, Defects, and Incorrect Items
Returns, refunds, replacements, defects, shipping damage, and incorrect or non-conforming items are governed by our Return and Refund Policy and applicable Philippine law.
Nothing in these Terms constitutes a “No Return, No Exchange” policy or waives rights that cannot legally be waived.
13. Pre-Owned and As-Pictured Merchandise
Pre-owned merchandise is sold according to the condition disclosed in the listing and photographs.
Disclosed wear, aging, fading, box damage, missing accessories, or other disclosed imperfections are part of the agreed condition of the product.
A materially undisclosed defect or a material difference between the item received and the item described or pictured may still qualify for an appropriate remedy under applicable law.
14. Order Acceptance and Fraud Prevention
MooMoo Toys may verify payment, identity, shipping information, product availability, or other order details before fulfillment.
We may cancel, hold, or decline an order where reasonably necessary because of:
-
suspected fraud or unauthorized payment;
-
material pricing or listing error;
-
inability to verify payment;
-
inability to fulfill the product;
-
duplicate or suspicious transactions;
-
abusive or unlawful conduct; or
-
another legitimate legal or operational reason.
If MooMoo Toys cancels a valid paid order that cannot be fulfilled, the applicable amount received will be refunded unless another remedy is agreed.
15. Intellectual Property
Product names, trademarks, characters, images, and other intellectual property belonging to third parties remain the property of their respective owners.
MooMoo Toys does not claim ownership of third-party intellectual property merely because products containing or depicting that intellectual property are offered for sale.
Original MooMoo Toys branding, website content, photographs, graphics, and materials may not be copied or commercially reused without authorization, subject to applicable law.
16. Privacy
Customer information is handled in accordance with our Privacy Policy and applicable data-protection law.
Information submitted through checkout, customer-support forms, manual payment submissions, and special-shipping requests will be used only for legitimate business purposes such as order processing, payment verification, delivery, customer support, fraud prevention, recordkeeping, and compliance with law.
17. Complaints and Customer Support
Questions, complaints, and requests for redress may be submitted through our Contact page or by email:
Customers should provide their order number and sufficient information for us to investigate the matter.
MooMoo Toys maintains an internal process for addressing customer complaints. Nothing in these Terms prevents a customer from pursuing remedies available under applicable law after the applicable internal redress process has been exhausted.
18. Changes to These Terms
MooMoo Toys may amend these Terms to reflect operational, legal, payment, shipping, or business changes.
The version applicable to an order is generally the version in effect when the relevant order was placed, except where a later change is required by law or is expressly accepted by the customer.
19. Governing Law
These Terms are governed by the laws of the Republic of the Philippines.
Nothing in these Terms excludes, limits, or waives any mandatory right or remedy provided by the Consumer Act of the Philippines, the Internet Transactions Act, their applicable rules and regulations, or other applicable Philippine law.