Frequently Asked Questions

1. Are your items authentic?

Yes, we sell only authentic items guaranteed! As our tagline says "If It's Fake, It's Free!"

2. Where is your shop located?

We are located at MooMoo Toys Unit O12/13 Shoppesville Plus Greenhills Shopping Center Metro Manila Philippines

3. Do you offer same day delivery? 

Yes, we do offer only for places accessible by Grab or Lalamove. For same day deliveries customers should select In-Store Pickup upon check-out and/or contact us through our Facebook Page (same name: MooMoo Toys)

Once payment is confirmed, we will send you the shipping details.

4. Will my item arrive as stated?

We strive to provide the best service possible. However, there are some instances wherein there is a delay in the arrival of items that are outside of our control such as manufacturer or distributor delay.

5. When must I settle the balance of my order? 

Please settle within 1 week from the item arrival. Unpaid slots will automatically be forfeited. Down payments and any other payments made are non-refundable. We may also refuse to accept any future orders from you and cancel all your incoming items as well.

6. My item already arrived and it is already fully paid, who can I contact to follow-up the delivery?

Please contact our store personnel using this number +63 9388055671