Questions about an order, preorder, payment, shipping, or product? You can reach MooMoo Toys through the details below.
Contact Details
Email
admin@moomootoys.com
Mobile
+63 9494803855
Business Address
106 Berkeley Suites South Boulevard
South Forbes Golf City
Barangay Inchican, 4118
Silang, Cavite, Philippines
Business Name
MooMoo Toys Retailing OPC
Our business address is used for business, storage, and administrative purposes. It should not be treated as a walk-in retail store or pickup location unless pickup has been specifically arranged or announced.
Order Support
For faster assistance, please include:
- your order number;
- the email address used for the order;
- the product concerned; and
- a brief description of your question or concern.
For product-condition, damage, or incorrect-item concerns, please include clear photographs where reasonably available.
Manual Payments and Special Shipping
To submit proof of a manual payment or request special/oversized local shipping, please use our:
Manual Payment & Special Shipping
page.
Submitting payment proof does not by itself mark an order as paid. Manual payments remain subject to verification.
Fulfillment Schedule
MooMoo Toys operates on a scheduled fulfillment model.
On-hand orders are generally dispatched during approximately two fulfillment runs each month and normally within 7–14 calendar days after full payment.
For preorders, fulfillment begins after the product has arrived, the customer’s allocation is available, and the order has been fully paid.
Courier transit time begins after the parcel has been handed to the courier and is separate from our fulfillment period.
Preorder Inquiries
Manufacturer release dates and supplier arrival dates are estimates and may change.
If you are contacting us regarding a preorder, please include your order number and the name of the product.
Supplier allocation is not always guaranteed. If a supplier shortage affects confirmed preorders, allocations are handled according to the priority rules in our Terms and Conditions.
Complaints and Consumer Concerns
For a complaint or request for redress, email:
Please include your order number and enough information for us to investigate the issue.
We will review customer complaints through our internal redress process without limiting any mandatory right or remedy available under Philippine law.
Online Store
MooMoo Toys primarily operates as an online business.
Any future physical retail location, scheduled pickup arrangement, or operating hours will be announced through our official website or official social-media channels.